Regardless of what type of business you are in, there comes a time when you need to examine the way you run your office to ensure that you are maximizing your opportunities. The healthcare industry is no different. While the ultimate goal is to help patients and provide them with top quality care, a medical practice is still a business. Billing and management services can be improved by conducting a healthcare audit or by hiring a professional healthcare consultant to examine the current process to see if there is room for improvement.
Otolaryngology management, billing and coding can all be improved upon, and with all of the latest changes coming to the healthcare industry, it is more important than ever before to make sure your office is fully compliant and that claims are being properly submitted for payment. For an ENT practice that is in financial trouble, buried in a sea of claims or experiencing issues with staff and billing software, your problems can’t be fixed overnight, but you can get back on the right track and make improvements that will pay off. Hiring a professional firm to help you with your billing and management services is a solid start.
7 Things You Can Do to Improve Your Practice
If you are having difficulties with your otolaryngology management, billing and coding, and are looking for solutions that will help you to improve cash flow and the daily operations of your practice, look no further than MD Pro Solutions. Our team of professional consultants, trainers and support staff will help you and your team by performing a healthcare audit, providing you with healthcare consultant services and offer you suggestions on how to improve your billing and management services to improve your bottom line.
Here are 7 things you can do to make improvements right away:
- Take Control – If your in-house billing and management services are out of control, you need to take control of them right away. Either by more effectively managing and supervising your team, hiring a practice manager or working under the direction of a healthcare consultant.
- Learn to Delegate – You can’t do it all yourself, you just can’t! Learn how to delegate specific duties to certain team members and make sure that you have time to check up on them to ensure that they are getting tasks done according to deadlines and needs. Learn how to assign tasks to your staff and put in place measures that will allow you to keep track of what is being done and getting done so nothing falls through the cracks.
- Improve Patient Care – Make sure that every member of your office staff is doing his or her job so that you can focus on improving patient care. Once you get your otolaryngology management, billing and coding tasks under control, you will be able to increase your patient flow as well, boosting the number of patients that you can see in a single day. The average physician can see 3-4 patients per hour. If you are seeing too many, or not enough, consider adjusting your schedule to see how many you can fit in a 60-minute period.
- Control Scheduling – Another area of management services within any practice that could use improvement is scheduling. In most cases, the newest employee takes care of the “simple task” of scheduling patients, however studies show that a more experienced employee would do this job much better, as the schedule can make a huge impact on the efficiency and productiveness of the entire office. A professional healthcare consultant can help you with scheduling and include it in the overall healthcare audit of your practice to improve billing and management services.
- Create a Budget – While this might not sound like a typical business practice for a medical practice, it is one of the best tools you can use to help grow your office or clinic. This will help you to analyze the different costs associated with doing business throughout the year to assist you in improving performance, establishing goals and even marketing within the local community. Once you identify a pattern over time, it will be even easier to schedule vacations for staff, know when the slower season “officially” hits your practice and figure out ways to boost business during that time.
- Salary Check-Up – While some businesses work to keep overhead costs low by keeping employees on a low salary, in the medical world, it pays to keep track of salaries to ensure that you are keeping good staff members under your employ. You should always know the “market rate” for each position to ensure that you are paying for quality staff members and are not losing valuable people to other clinics and practices in the area. For example, highly skilled staff members who specialize in otolaryngology management, billing and coding are very prized in the industry. You don’t want to lose them for the sake of saving a few bucks only have to spend a lot more to recruit and hire someone that might not be as experienced.
- Provide Training – One area that your healthcare consultant will likely discuss with you is the concept of keeping your billing and management services staff members properly trained and up on the latest requirements and software. Programs like MD Pro Solutions offer training as a part of their services to ensure that your employees are able to continue meeting your expectations and provide you with top notch otolaryngology management, billing and coding services to maximize your results. From industry changes like ICD-10 to new approaches in collections, co-payments and other healthcare services, it pays to have your staff up-to-date with training to ensure you are doing all you can do to keep your practice moving forward.
Contact MD Pro Solutions to Get Started
If you are interested in learning more about what a healthcare audit performed by a professional healthcare consultant who is experienced with otolaryngology management, billing and coding can do for you, contact MD Pro Solutions today. Our team of highly trained, experienced and specialized consultants, trainers and support staff can help you improve your billing and management services beyond your expectations. Call today at 508-946-1665 to set an appointment or to find out more about what we can do for you and your practice.