Training and Support ServicesWhen you run a busy practice or clinic, the best thing that you can do is to make sure that your medical billing services department staff are up to date on their training for clinical coding optimization. Recent issues within the healthcare industry have brought the importance of continual training and support for staff to the forefront, such as the ICD-10 changes and other changes to the way medical billing is processed. Unfortunately, many practices were not prepared and ultimately had to outsource ENT billing to a professional organization in order to stay on top of billing and keep the cash flow moving.

Many physicians and office managers do not give enough thought to the education and support of their staff. Either they just get busy and forget to encourage billing staff to receive training or they are just detached enough from the billing department to not even think about training and development. Either way, physicians and office managers need to be made to understand the important role that medical billing services plays in the success of their practice or clinic. Clinical coding optimization is a skill that is required in order to achieve that success.

A Well-Oiled Machine
One of the benefits of providing proper training and support to your medical billing services department on a regular basis is efficiency. When your billing department is working as it should, physicians have more time to stay focused on providing care and services for patients, can stay on top of clinical studies, feel free to attend seminars and workshops, and can rest assured that ICD-10 changes and other essential medical billing practices and skills are being adhered to effectively. Office managers should be directed to keep up with training and support for staff. If necessary to get an office back on track that is not performing as it should, temporarily outsource ENT billing to a trusted source, such as MD Pro Solutions, that specializes in otolaryngology medical billing services.

An office where education, training and support is a priority, takes a healthy approach to clinical coding optimization, billing and collections. It is important to establish a course of action with your staff on the importance of staying up on training and coding procedures in order to keep the practice or clinic running smoothly. Support is required from the physician and office manager through providing a positive attitude toward training for medical billing services and a budget that will allow for regular training and services from a healthcare consultant firm like MD Pro Solutions. When staff sees that training and support is a priority to management, it will be a priority to them as well.

Benefits of Training & Support
There are many other benefits to providing your staff with training and support for clinical coding optimization and other medical billing services. Outside of being ready for the ICD-10 changes and being able to avoid having to outsource ENT billing just to keep up, there are other financial, professional and even patient-related advantages to having a staff of well-trained employees.

  • Satisfied Customers – Patients can tell when your medical billing services department is confident in their knowledge of billing and coding. This confidence is displayed as professionalism, helping your patients to feel better about dealing with skilled and efficient staff members – even when they are giving them a bill.
  • Efficient Billing – Staff members who are well versed in clinical coding optimization are more effective and efficient, allowing for an office that is run smoothly and without delays. It provides stability and reduces staff turnover, allowing physicians and other staff to focus on patient care and not worry about hiring, replacing or monitoring ineffective staff members.
  • Improved Morale – Your entire office will benefit from having well-trained medical billing services staff members. When billing isn’t being taken care of properly, everyone loses. Ensuring that your staff are well trained in ICD-10 changes, HIPPA requirements and Medicare reimbursements will create a positive workforce all around.
  • Productive Staff – Training and support should be a requirement for all areas of your office. If you do not have enough dedicated billing employees, consider using MD Pro Solutions to outsource ENT billing. This will help the rest of your staff to be more productive in their daily tasks of providing patient care. Small practices and newly opened practices can benefit greatly from choosing to outsource ENT billing and other medical billing services.

How MD Pro Solutions Can Help
With over 45 years of experience working in the medical billing services and support industry for otolaryngology practices and clinics, MD Pro Solutions can provide a wide range of services, including training and support, for ENT practices nationwide. We have developed a series of solutions that are designed specifically for ENT doctors and practices, working directly with clients to increase revenue, improve billing practices, and provide current training and support. Give us a call at 508-946-1665 to get a FREE consultation or to learn more about all of the services that we provide.