Tips to Help Improve ENT Account Management in the New Year

It’s a new year and a new opportunity to make improvements to your practice’s ENT billing and coding and radically improve account management across the board. Studies show that just by following the best practices guide for clinical coding optimization and basic ENT billing and coding, practices can increase revenues by as much as 70 percent. You owe it to yourself and your practice to do everything you can right now to help improve your billing and claims processing in the New Year.

Tip #1: Hire a Professional
One of the best ways to make improvements is to work with a professional healthcare consultant. MD Pro Solutions works specifically with ENT billing and coding, providing training, support and other services designed to improve account management. Our team works with otolaryngology specialists, like yourself, so we can provide you with the specific tools, support and training you require to take your practice to the next level.

Tip #2: Improve Clinical Coding Optimization
One thing that a consultant can do is to go over your recent invoice processing and claims to ensure that you are adhering to industry standards and requirements. MD Pro Solutions will work with your staff to ensure that they are up-to-date on all of their training and certifications, ensure that they are doing accurate ENT billing and coding according to the ICD-10 update and improve account management across the board.

Tip #3: Provide Support for Staff
Beyond the education and training for ENT account management, you should also provide your staff with online support resources that will assist them with clinical coding optimization. This can be an especially helpful opportunity, especially for a busy practice or staff that has been recently trained in ENT billing and coding. Speak with your consultant about online support to help improve account management and billing.

Tip #4: Appointment-Only Scheduling
One way to get a busy office under control is to allow visits by appointment-only. This type of structure helps to ensure that your staff verifies insurance prior to providing service and helps to boost accuracy when it comes to getting all of the necessary billing information. It can be difficult, especially during busy seasons, but it is a key way to clean up and help optimize the ENT billing and coding claims process. Same-day appointments can be made under this system, as long as ample time is provided for insurance verification and information gathering.

Tip #5: Measure Your Performance
The only way to know if you are operating effectively and efficiently is to measure your performance. This also helps to provide better accountability and help you to stay on top of your practice’s receivables department. Continued cash flow into the practice is essential for long-term success and the best way to ensure this is to pay attention to all measurable reporting metrics for your ENT account management staff.

Tip #6: Collect Copays Prior to Providing Services
Your office needs to get in the habit of collecting all copays, projected deductibles, coinsurances and past due balances prior to providing new services. Make sure to send out a letter to all patients, post a sign at the reception desk, and even provide a written notice that this will be your new policy in the New Year. Not only will this policy help you to improve account management, but it will also help you to increase revenue and prevent sending so many patients to collections.

Tip #7: Communicate with Staff
Another thing that your healthcare consultant will assist you with is learning how to effectively communicate with your staff. If your ENT billing and coding department is having trouble keeping up with clinical coding optimization and collections, they need to let you know so you can do something about it. Weekly communications and an open door policy for staff to come to you with issues is vital to the success of your practice.

Contact MD Pro Solutions to Improve Account Management
If you are interested in learning more about how MD Pro Solutions can help you to improve your practice’s ENT account management, clinical coding optimization and collections, give us a call at 508-946-1665. We can assist with support, education and training for in-house ENT billing and coding staff, offer outsourcing opportunities, provide you with a comprehensive consultation and review of your current practices, plus assist with essential services, such as auditing, reports and credentialing. Call today for a FREE consultation and start the New Year off with a more effective and efficient practice.