Annual Check-Up: Keeping Your ENT Practice Running Smoothly

Most doctors encourage patients to come in for a check-up at least once a year to maintain good health. However, they don’t always take their advice. Your ENT practice or clinic should undergo an annual check-up of sorts, working with an experienced healthcare consultant service to perform things like surgical chart auditing, offside CPA audits, and third-party assessments of the performance of otolaryngology management, billing, and coding. It can be difficult to effectively manage all of the necessary elements of your medical office, even with a top notch staff. Regular check-ups and services from MD Pro Solutions can get your practice on track and keep the revenue flowing.

Front Office Staff
The success of your ENT practice or clinic all starts with the quality of services provided by your front office staff. Best practices for reception staff includes getting all of the necessary information from patients before setting appointments and making sure insurance data, co-pay and deductible amounts, and other essential details are still current. Patients are still trying to navigate all of the changes to the healthcare industry, so the more guidance and friendly support that they receive from your front office staff about making payments before receiving services and staying on top of any changes to coverage will make everyone’s experience a lot better.

Part of your annual check-up should be to perform an audit on the methods used by your front office staff when setting appointments, greeting patients, and getting information. Otolaryngology management, billing, and coding rely on the important first steps taken during the initial appointment setting and workup of a new patient, so it pays to make sure that your staff is properly trained and confident in what it is that they need to do when a patient calls or comes in for an appointment.

Billing & Coding
Proper record-keeping during patient visits regarding diagnosis and treatment provided is key in the area of medical billing and coding. The recent ICD-10 changes require billing staff to have more detailed information regarding the medical services provided for proper otolaryngology management, billing, and coding. Physicians and healthcare staff need to understand the importance of proper charting so that the billing department can properly invoice patients and third-party payers for services rendered. Offside CPA audits and surgical chart auditing can also help to identify issues about this essential communication between physicians, nurses, and the billing department.

Credentialing & Recredentialing Services
If you are bringing on new doctors to your practice or clinic, then you know how important it is to get credentialing services with the top providers used by your facility for that physician. In some cases, recredentialing services are also required for existing healthcare workers within your organization. If you don’t have a lot of experience with credentialing and recredentialing services, it can be beneficial to outsource this task to a company like MD Pro Solutions to handle it for you. Our agents are experienced with fast and accurate credentialing and recredentialing services, which are vital to the ability of your practice to properly bill and receive payment for patient services.

Administrative Auditing
In-house audits can be helpful to identify small issues before they become larger problems. However, when audits are performed in-house, they are often skewed in favor of the practice or facility. Hiring a service, such as MD Pro Solutions, to perform administrative auditing duties can help. They are on your side, but perform a completely non-bias review of your practice, from the methods used for patient services to otolaryngology management, billing, and coding. From offside CPA audits to surgical chart auditing, we can help you spot problem areas and provide you with solutions to make improvements that will keep you out of hot water.

Contact MD Pro Solutions
When you hire a consulting firm like MD Pro Solutions to assist with check-ups and audits of your otolaryngology management, billing, and coding, you gain a huge advantage and opportunity to ensure that you are taking advantage of all the resources and options available to better manage and run your practice. Our team can suggest tools that will help you improve your medical billing experience and provide you with essential services to help you streamline the way you run your office and boost collections in the process.

Give us a call at 508-946-1665 and learn more about the services available for ENT physicians, practices, and clinics. We have over 45 years of experience working with clients who specialize in the otolaryngology field. Whether you require offside CPA audits, credentialing and recredentialing services, surgical chart auditing, training, and support, or any other type of related service, our team can help. Call today for a FREE evaluation!