Better Bookkeeping: Ways to Improve ENT Account Management

At MD Pro Solutions, we work with a lot of otolaryngology specialists and their office managers to find solutions that will help them to improve ENT account management. Your accounts receivables (AR) department is a very important and central part of your organization. In fact, it is directly responsible for the financial success of your ENT practice or clinic. Making little improvements can even make a noticeable difference, so imagine the results that you would see if you were to work with a professional consultant to take control of your medical billing and coding.

ENT billing and coding shares many similarities with other types of medical billing and coding. However, each specialty has its own set of codes that are used most frequently. It is important to work with a consultant that has years of experience working specifically with ENT clients to help you improve account management and increase your revenues. Through authorization training, online support, and other types of educational programs, your in-house billing department can make improvements across the board.

Improve Time Management
The number one reason why most ENT billing and coding departments are unable to keep up with the day-to-day tasks associated with effective account management is due to time wasting activities. One of the best ways to assess and identify time wasters is to take a look at what is being done and what is being overlooked. Create a flow chart that identifies all of the essential tasks associated with medical billing and coding. Sometimes time issues will only happen if someone is out sick or if an essential employee is out on vacation. During those times, it is important to make sure that scheduling reflects this change to ensure that essential tasks still get completed to improve account management overall.

Identify Delays in Process
Sometimes it isn’t the ENT billing and coding department that is causing the delay in processing a claim. One way to identify potential issues and find solutions that can make improvements, either through additional billing and authorization training or by working together to pick up the slack. This can be done through the help of a third-party, such as a professional consultant, or by following a regular patient’s bill throughout the office. A single bill will get touched by multiple staff members throughout the overall process. It gets touched by front desk staff, the physician, the medical billing and coding department, and the office manager. By following a single bill, your office may be able to identify which “station” within the office is causing the delay.

Technical or Software Issues
Nobody likes to change the system that they are using for ENT billing and coding, but there comes a time when you need to admit that it’s time for an upgrade. MD Pro Solutions can provide you with a FREE evaluation of your existing system to see whether or not a change might help to improve account management. We can help you improve your medical billing and coding, regardless of the software or computer equipment that you are using, but if it’s time to make a change, we can help you with the transition. Just as we provide comprehensive authorization training, we can also train you and your staff with the new system to ensure a smooth change occurs. If it’s been awhile since you’ve upgraded your computer systems, server or software billing program, it might be time for a change.

Ensure Efficiency & Effectiveness of Staff
Is everyone working where they can best serve the overall success of the office? Don’t have your nurses taking care of ENT billing and coding when they can be more helpful working with patients. Don’t have your office manager picking up the slack to improve account management because your billing department is habitually wasting time and not submitting claims within an appropriate length of time. Our consultants can help you identify common issues that could be causing your office not to work as effectively and efficiently as it could.

If you are interested in learning more about the services and solutions available for ENT billing and coding departments to help improve account management, give MD Pro Solutions a call at 508-946-1665. Our team can help you find the best options to boost claims filed by your medical billing and coding staff, assist with coding and authorization training, identify issues that could be causing delays, and help you to make improvements across the board. Call today and ask about our FREE evaluation to help get you started.