Staff Training and Support for Better ENT Account Management

When it comes to the healthcare industry, training is something that needs to occur throughout your career. Whether you work as a physician, nurse or provide billing services and ENT account management, it is important to stay on top of the best practices within the industry to provide the very best in care for your patients. Education and training for staff, including online coding help, authorization training, and even training for front desk team members, need to be provided periodically. With all of the changes that have occurred in recent years within the healthcare industry, it is more important now than ever before to make sure your staff has all the training and support they need to succeed.

Hiring a Healthcare Consultant
If you aren’t sure how well your billing department and office staff are performing with regard to efficiency and effectiveness, it can be very helpful to hire an experienced healthcare consultant. MD Pro Solutions specializes in providing consulting services to benefit ENT account management in Otolaryngology practices and clinics. We can also offer ongoing online coding help and support to ensure that your staff has the confidence and latest information they need to properly submit claims and ensure consistent cashflow from patients and third-party payers.

Our consultants can give you a FREE initial consultation to help you gauge whether you require professional services for your medical office. An in-depth consultation can also be ordered if initial signs indicate that your staff is in need of education and training. We measure the effectiveness of your billing department’s processing of claims, evaluate authorization training and practices, check for denied or rejected claims and monitor customer service responses from patients. If additional training and online coding help are needed, we can help you ensure that every staff member who needs assistance is included in the training program.

Regulations & Requirements
One of the most challenging aspects of running the office of a busy ENT practice or clinic is staying on top of all the latest regulations and requirements for Medicare, Medicaid, private insurance providers, and healthcare industry technology. The recent migration from ICD-9 to ICD-10 threw many offices for a loop, bringing attention to billing and coding problems that already existed. While many sought help for education and training to ensure that their staff would be able to keep up with future changes, other practices pushed their way through, hoping they wouldn’t get caught in the fallout of denied and rejected claims due to coding issues and mistakes.

When you work with a professional consultant, you can rest assured that your entire staff is being taught all of the latest regulations and requirements for the healthcare industry. Once the initial education and training are complete, we continue to check-in with your office manager to ensure that everything is functioning as effectively and efficiently as possible. Online coding help can be used for a short-term or long-term support system for your billing department, as they require assistance for claims submissions and other related issues.

Does Your Staff Need Training?
There are certain things that indicate when your ENT account management team is in need of help. If you can look for these markers and identify them early on, you might catch them before bigger problems, and bad habits develop. Education and training can assist with a lot of these issues, as well as authorization training, online coding help, and ongoing support. Take a look at the list below, and if any of the items seem familiar, you should contact MD Pro Solutions for a FREE evaluation right away.

  • increased number of denied claims
  • high number of rejected claims
  • slower reimbursements from third-party payers
  • issues with receiving payments from patients
  • confusion regarding co-pays and deductibles

Sometimes the day-to-day tasks of running the office for a busy Otolaryngology practice or clinic can be overwhelming. Working with a professional consultant can help you spot areas where help is needed, including things like time management, education, and training, or ENT account management support. Our team of highly experienced consultants can help you put a well-run system in place that will help you keep it all under control. This will help you to provide better care for your patients and also ensure that payments come through at a consistent rate. Give us a call at 508-946-1665 and speak with one of our representatives. We can schedule an appointment to provide you with a professional assessment of your current medical billing system and the operations in your billing department.