How Busy ENT Practices Can Motivate Staff & Increase Revenue

Motivation is a crucial ingredient in any successful business. Employees who are motivated tend to be more dedicated and willing to go the extra mile to produce quality work. When it comes to account management for a busy ENT practice, the best thing you can do is to make sure that your employees are appropriately supported and engaged to ensure motivation. This approach will not only increase performance and efficiency, but it can also help employees to be more goal-oriented and productive.

Studies show that an employee’s level of motivation is profoundly influenced by their direct manager. Office managers and supervisors need to take a look at their approach to management of the billing department, assisting employees with training and support for everything from ICD-10 changes to proper medical insurance verification. Outsourcing medical billing services might be the best solution, particularly for practices where staff members wear too many hats, bouncing from front desk and reception to billing and collections throughout the day. Outsourcing can even increase revenue and improve cash flow.

Avoid Common Management Mistakes

If you are trying to motivate your ENT billing department to be more engaged and productive, there are certain mistakes that you should avoid. Healthcare consultants can provide you with an overall picture of your current practices and procedures, showing you options and techniques that can make improvements. However, when it comes to motivating your employees to try and boost morale and increase performance, you will need to rely on your knowledge and experience as a manager or supervisor.

• Over-Management – Some offices have way too many rules for their staff. While standards are essential to let everyone know what is acceptable and not acceptable in the workplace, too many rules can create a hostile work environment. On the other hand, not enough structure can breed laziness. Evaluate the current rules at your office and scale it back a little to give your employees a little breathing room while maintaining control.
• Recognize Accomplishments – When an employee goes above and beyond to get the job done or makes significant improvements in their work ethic, make sure to recognize it. Recognition of milestones, accomplishments, and achievements is extremely important for motivation. When other employees see that you recognized another person’s hard work, they will be inspired to work harder too. This is one of those win-win situations with benefits for everyone involved.
• Effective Evaluations – Healthcare consultants can sometimes help us see what we are missing right in front of us on a day-to-day basis. When proper evaluations of the individual work done by each employee, it makes it easier to promote those who deserve it and pass over those who don’t. It also helps to know who might need extra training to keep up with ICD-10 changes or updates to regulations for medical insurance verification or if it’s time to consider outsourcing medical billing services. MD Pro Solutions can provide a series of evaluations, audits, and other professional consultant services to help you maintain effective control over your office.
• Keep Commitments to Staff – If an employee makes an effort to ask for assistance or extra support with ENT account management or other duties, honor your commitment to helping them as soon as possible. Offices get busy, managers get distracted by putting out other fires, and it is easy to forget to get back to something that is extremely important to someone else. When you prove yourself to be reliable and dependable to your staff, they will notice and provide you with respect and hard work in return.

Outsourcing Medical Billing Services

If you do decide that outsourcing your medical billing and coding is the best decision for your practice, make sure to speak with your staff ahead of time. Springing something like that on your team might make them feel slighted or worry that their job is at risk because the billing services and account management were given to an outside source. Outsourcing medical billing services should be seen as a positive step forward for your practice, leaving your staff with more time to take care of the day-to-day operations and provide better patient care.

If you are interested in learning more about outsourcing medical billing services or if your team requires training and support for medical insurance verification, getting caught up on ICD-10 changes or other account management concerns, give us a call at 508-946-1665. Our team can help you find the professional solutions that are best for you and your unique situation.