Whenever you hire someone to work with your medical billing system, it is important to realize that working with patient medical records is a very big responsibility. Having a team that not only has an understanding of ENT billing and coding but also has the essential traits necessary to handle such a duty is crucial. While many people want to get into the medical billing and coding industry because they have heard about all of the great benefits associated with this type of career, not every person is well-suited for the job. One of the key areas that must be addressed is comprehensive record-keeping skills. If your billing department is lacking in this area, you need to do something about it right away. Whether that means outsourcing medical billing services while you provide training and support, or if you need to make some changes to your team, this is not something that can wait.
Qualities of a Good Billing Department
When you start looking to hire someone for ENT billing and coding, it can be helpful to keep these positive qualities in mind during the interview process. However, if you already have a full staff of employees and need to make improvements, it might be a good idea to go through this list and see if your team satisfies each of these essential points. If not, it might be time to provide training or consider making staff changes. Your medical billing system is only as effective as the people who are using it. Comprehensive record-keeping is an important first step toward ensuring that all patient information is accurate and up-to-date and that your team will have everything they need to accurately and efficiently process claims for payment.
Some of the most important qualities of a good billing team include:
- RESPONSIBILITY – Having team members who are responsible and make an effort to ensure that the work is being completed according to industry requirements and regulations is essential for your success. The importance of patient confidentiality is something that cannot be overstated. While it is taught in medical billing school, responsibility and integrity is typically something that cannot be learned; either a person possesses these qualities, or they don’t.
- DETAIL-ORIENTED – Someone who works with ENT billing and coding must also pay attention to all of the tiny details related to medical billing system requirements. When processing health insurance claims and completing essential forms, everything must be done properly to ensure proper reimbursement. If the right codes are not used, and the correct information is not included, bills will not get paid. Accuracy and attention to detail are some of the top skills required for a successful billing department.
- INDUSTRY SKILLS – One of the reasons why practices are outsourcing medical billing services to companies like MD Pro Solutions is because they know that the staff handling their ENT billing and coding is current on al industry skills and requirements. Having a grasp of the latest ICD-10 system for patient chart coding and knowledge of the current procedural terminology (CPT) system is needed to determine the appropriate medical codes for medical procedures and patient diagnoses. Training and support are available for your in-house staff to improve comprehensive record-keeping, knowledge of essential coding skills, and techniques.
- MEDICAL BILLING SYSTEM – Your billing team needs to know the ins and outs of how to effectively use your medical billing system software to maximize the return on your investment. Everything in the ENT billing and coding world is done through the use of specialized software today, and most offices or facilities have an Electronic Health Records (EHR) system that is used for patient medical data. It also includes information on insurance, billing, and payments to help keep everything on track. We also offer training and support for billing software and offer outsourcing medical billing services for clients who don’t want to do this type of work in-house.
Bringing It All Together
The mission of working with a healthcare consultant to provide you with the training, education, and support required to facilitate effective and efficient medical billing and coding is to help everything to work together cohesively. Your staff, our team, medical billing system software, and comprehensive record-keeping, along with a wide range of other skills and techniques, should all be used with a singular goal of ensuring quality results. With over 45 years of experience working in the medical administration and billing industry through the use of proprietary accounts receivable protocols and revenue generation applications, MD Pro Solutions has developed a series of solutions that can be customized to suit the needs of ENT physicians and practices.
Give us a call at 508-946-1665 to schedule your FREE evaluation with MD Pro Solutions. We can assist with a wide range of needs from training for ENT billing and coding to outsourcing medical billing services. Call today to learn more about all of the professional services we provide to our clients in the Otolaryngology field.