Studies show that employees work harder and are more productive when they are happy. So what do you need to do to make your staff more satisfied at work? Consider all of the issues that you face together daily and then try to think of what could be done to make improvements. One of the areas that medical billing and coding staff frequently have problems with is ongoing ENT training and support services.
The healthcare industry has undergone some serious changes in recent years, which has added a lot of stress in the area of Otolaryngology management and billing. Online support for staff is a great way to show that you care, but there are some situations where outsourcing billing ENT services might be a better option. However, each practice or clinic is different, so your best bet would be to work with an experienced healthcare consultant to determine the best course of action.
Top Reasons Why Employees Are Unhappy
In addition to providing support and services for your team, there are a few other things that you need to know so you can recognize if they are an issue in your office. In many cases, the solutions to these problems are quite simple and can be overcome with the assistance of a consulting service like MD Pro Solutions. Whether your staff requires additional ENT training and support services or a third-party audit to determine the reason for deadline issues and other billing concerns, you can count on our team to help you achieve your goals.
Reason #1 – Not Feeling Appreciated
What can you do to make your employees feel more appreciated? Consider a monthly reward or recognition and go around to each department and team member to give them kudos for a job well done. Regardless of the industry that you work in, every job will eventually feel challenging. Do what you can to show that you see the hard work that each employee gives to the practice and reward them in unique ways to remind them that they are appreciated.
Reason #2 – Poor Management
Just tune into one of those late-night restaurant rescue type programs, and you’ll see a lot of unhappy employees complaining that there’s no leadership, guidance, management, or support. It’s one thing to offer online support for staff, but if they aren’t feeling it from your own in-house Otolaryngology management team, they will still feel lost.
Reason #3 – New Requirements
The change from ICD-9 to ICD-10 was traumatizing for many who work in the healthcare industry, particularly in coding and billing. Outsourcing billing ENT services temporarily can be helpful to get your entire team trained and up-to-date on the latest requirements and regulations in the industry. There’s no shame in asking for help. Lead by example and assure your team that no one is being replaced, they are just getting the ENT training and support services they need to succeed.
Reason #4 – Old Equipment and Resources
When is the last time you updated your office? What about new ergonomic chairs for your front desk team or your billing department? Office equipment and resources are only intended to last for so long before they need to be replaced. Sit down with your Otolaryngology management team to discuss ways to put new furniture, equipment, software, hardware, and other essential tools in the budget.
Reason #5 – Overworked and Underpaid
While raises might not be in the picture at this time, finding ways to reduce the workload on your overworked staff might be the best solution. Online support for staff can help to cut down on rejected or denied claims, your Otolaryngology management team can improve schedules and ensure that there is enough time to get the work done each day, but there are other things you can do to reduce the stress in your office. Our consultants can help you to make changes that will provide a means for your entire team to work more effectively and efficiently.
Call MD Pro Solutions
If you are ready to make a positive change in the way that your ENT practice or clinic operates, give us a call at 508-946-1665. We will start by providing you with a comprehensive evaluation to determine what your staff needs to succeed. ENT training and support services, outsourcing billing ENT services, online support for staff, and assessments designed to boost Otolaryngology management are just some of the ways that we can help.