The only way to reach your goals and improve account management for your Otolaryngology clinic or practice is through the use of extensive education, training, and ongoing support. Comprehensive record-keeping, offside CPA audits, and training sessions for ENT billing and coding strategies are beneficial, but without continuing education and support from a reputable service provider, you will eventually be out of date for billing requirements. The healthcare industry grows and changes on a regular basis. The more you can do to stay ahead of the curve and remain up-to-date on the latest industry methods and techniques, the easier it will be to prepare your office for just about anything.
Keeping Up With Industry Changes
One of the most significant reasons to offer ENT billing and coding education and support is to ensure that your in-house medical billing team is up on all of the latest requirements and regulations. The healthcare industry has undergone many changes in recent years, including the added spectrum of codes required for ICD-10. Comprehensive record-keeping and other techniques can help to improve account management, streamline medical billing, and ensure that your Otolaryngology practice is not leaving anything on the table. When you work with a team of experienced consultants, you gain the insight that comes with decades of working in the trenches, offside CPA audits, and other essential tools that can help you monitor staff and offer support as it is needed.
Every member of your team needs to be aware of their part in the grand scheme of things when it comes to ENT billing and coding. Training can help each staff member from the front desk team to the billing department understand the current procedures and policies that have been implemented for effective billing and to improve account management. MD Pro Solutions begins our relationship with your office by performing a comprehensive evaluation, which allows us to determine the areas where your staff requires the most education, training, and support. Our goal is to help you maximize your potential, protect you from the negative impacts of improper coding, and improve your team’s ability to work effectively and efficiently on a daily basis.
Another way to improve account management and increase the services that you provide to your patients is with staff training for patient-focused services. Communication is essential when it comes to working with your patients. Your staff needs to be able to explain insurance benefits and billing issues to patients. This helps to eliminate confusion, frustration, and avoid costly misunderstandings. We can help provide the education and training required to get every member of your team up-to-date on the latest medical billing education and training so they can answer questions properly and provide comprehensive support to patients.
Ensuring that your staff understands the importance of patient and physician confidentiality is essential. All employees must have respect for this crucial relationship and have a significant understanding of the confidentiality agreement so they can follow it to the letter. Comprehensive record-keeping is also key to make sure that ENT billing and coding claims are filed properly. Knowledge of patient charts and familiarity with the process involved in the preparation and filing of medical claims can be beneficial to every member of your team. Knowing what is expected and how everything is processed can improve account management across the board.
Reduce Rejected or Denied Claims
Training and support for ENT billing and coding have lots of benefits. The most obvious is the ability to improve claims filing procedures, knowledge of ICD-10 coding, and reduce the number of rejected or denied claims. Offside CPA audits can be performed to determine the volume of issues experienced within your billing department, allowing office managers and physicians to truly understand the need for training and support. While most of your team won’t have responsibilities relating directly to the filing of claims, the more they can learn about what is required, the better your results will ultimately be.
Knowledge of medical terminology, understanding of current coding requirements, accuracy, and ongoing diligence are just some of the qualities needed for quality ENT billing and coding. Efficiency in the posting of all charges, changes, payments, and adjustments must be recorded for each patient account. Your team should be able to read, understand, and retrieve the diagnosis and treatment information from the patient’s chart so they can properly encode it to improve account management. Additional training can help your staff know what to do about claims that have not been paid in 45 days, 90 days, or more.
Ready to Get Started? It Just Takes a Phone Call
If you would like to learn more about the education and training programs available through MD Pro Solutions, just give us a call at 508-946-1665. We can answer your questions about our ENT billing and coding programs, provide a comprehensive evaluation or offer offside CPA audits to determine the level of training that is required. Call today to schedule an initial consultation with one of our valued team members to improve account management within your Otolaryngology practice or clinic.