Regardless of the size of your practice, the focus should always be on improving patient care and finding new ways to increase customer service. Unfortunately, the time spent on medical billing system issues, tracking down submitted claims, and working on collections can mean less time for your staff to help with patients. There are lots of reasons for outsourcing medical billing services to a third-party service, but perhaps the most critical reason is when patient care is being compromised due to in-house billing complications.
Outsource ENT Billing and Coding
Figuring out whether it is in your best interest to outsource ENT billing and coding can be a challenge. While some practice managers worry that they might lose control over their billing department when they send it to a third-party, the truth is that you can make marked improvements that will result in increased power. Regardless of the reasons or concerns, this is a crucial decision to make and not something that should be done lightly. Depending on the issues experienced at your practice, outsourcing billing ENT services could be the best decision you ever make, freeing your staff to focus on patients and reducing the number of rejected claims.
Some of the most common reasons for outsourcing medical billing services include:
- increased billing errors
- billing errors on a regular basis
- a high number of rejected and denied claims
- issues with the existing billing software
- concerns about staff costs and related overhead
- high employee turnover
- difficulty keeping up with changing regulations for billing and coding
- complaints from patients regarding customer service
- challenges collecting co-pay and deductible payments from patients
Benefits of Quality Patient Care
While most physicians and practice managers understand the importance of focusing on quality patient care, there are a few side benefits that may be overlooked. When you put your patients first and allow someone else to take on your medical billing system work, you gain the opportunity to think about your daily tasks in a different way. Your front desk staff should be trained in obtaining patient data over the phone before the visit so they can verify insurance information and have current requirements for co-pays and deductibles for their provider. This will reduce the amount of extra billing required to go directly to the patient so your billing services can focus on filing claims with the insurance companies.
While benefiting the services provided when you outsource ENT billing and coding, this type of approach also makes it easier for the patient to know what to expect when they come for a visit. Surprise payments will often create a negative experience for the patient, but if you gather this information ahead of time and remind them about the co-payment or deductible over the phone, it will be easier to collect the monies in the office. Outsourcing billing ENT services can allow physicians to ensure patient satisfaction, spend less time focusing on the business end of running a practice, and reduce stress in the workplace. When your entire team is focused on customer service and patient care, you’ll see much better results across the board.
Healthcare Consulting Services
In addition to outsourcing medical billing services, MD Pro Solutions offers a wide range of services for our clients. We start each new working relationship by providing a free initial consultation to determine the areas that you need support for the most. Whether that means education and training for your in-house medical billing system staff or outsourcing medical billing services to allow more time for patient care, we work with you to create a solution that best meets your goals and requirements. We can provide you with a complete review of your entire medical billing solution to make sure that you are taking advantage of all the benefits associated with your current billing service.
We will also work with your staff to ensure that solid medical billing practices are in place that will support improvements to patient services and account receivables management. One of the best parts of deciding to outsource ENT billing and coding is being able to reduce the amount of time spent on collecting account receivables, processing claims, and worrying about cash flow. We provide detailed monthly reports and client support designed to improve management decisions through better information. We won’t pressure you to change your medical billing software or provider but instead, work with you to ensure that you are getting the most value out of the existing system.
Ready to take the first step? Contact our team by calling 508-946-1665 and speak with one of our consulting specialists about your medical billing system issues. We can offer detailed information about outsourcing medical billing services or provide services for training, education, and support for your existing team. Let us know your goals and challenges so we can help you to make improvements that will reflect the way that you want to run your business.