Office managers and administrators have their work cut out for them when it comes to managing the day-to-day operations of a busy ENT practice or clinic. Comprehensive record-keeping is just the beginning; it is your responsibility to make sure that your team is up for whatever challenges the healthcare industry and government regulations pose next. The ICD-9 to ICD-10 transition was a real killer for many practices, causing ENT account management teams to fall behind in billing or see countless claims get denied and rejected, simply because of the new coding requirements. Account management is about more than just billing and coding; it’s about making sure that insurance verification and co-pays are taken care of at the front desk before the patient is even seen, and ensuring that your staff is thoroughly trained and ready to perform their job accurately and consistently.
Hire a Professional Consultant
One way to achieve your goals and improve ENT account management is to hire a professional healthcare consultant service. Programs like MD Pro Solutions are designed specifically for the needs of Otolaryngology practices and clinics, working to ensure that everyone is working efficiently to maximize the revenue and customer satisfaction within the practice. Account management programs, offside CPA audits, and other measures can be taken to effectively learn more about the activities of your staff to ensure that comprehensive record-keeping, accurate billing, and customer service is taken care of in a professional manner.
Our consultants work and consult directly with your in-house billing department to ensure that you are accurately billing your patients. We offer in-house education and training for your entire team, from the front desk staff into the administrative department, to ensure comprehensive support. We understand what is needed to properly run an Ear Nose and Throat practice or clinic because our entire team specializes in this particular medical field. Our experience has taught us that a well-planned, well-run system is the best way to keep everything under control. We work with each client as an individual to help them stay focused on patient care and reduce the amount of time spent worrying about account management tasks.
What to Expect from MD Pro Solutions
We start by providing you with a FREE initial assessment of your existing operations to help determine the areas that could benefit most from our services. Our team of ENT medical billing and account management specialists are highly trained and experienced in the areas of Otolaryngology management, billing and coding. We work with your team to find solutions that will be best suited for your working environment and needs. Our goal is to make sure that every member of your team is working as effectively and efficiently as possible to maximize your practice’s earning potential and help you to grow and expand in the future.
Many of the new changes and imposed regulations from the healthcare industry and federal government have made it a nightmare just to keep ENT account management on track. Our team of consultants, educations, and support staff can provide you and your team with regular education, training updates, and real-time support to assist you in the navigation of these strategic industry changes. We want your practice not just to survive these changing times – we want you to thrive! Our professional team of consultants can improve your staff’s ability to provide accurate and timely billing services designed to save you both time and money.
In addition to education and support for everything from insurance verification to comprehensive record-keeping, our team also offers other services that will help you to make improvements across the board. We provide scheduled account reviews for ongoing account management and control, as well as a complete analysis and update of all medical billing codes. In addition to ENT account management for your billing team, we also offer training and education programs for your front office staff designed to improve customer service for patients. We can review all of your forms, billing programs, medical systems, and other software currently in use to ensure you are using it to its full potential.
Our team can even help you to increase receipts through charge capture, coding help, and no show rates. Our fraud prevention services utilize offside CPA audits to ensure that your entire practice is running correctly from start to finish. We work with both small and large practices and clinics, specifically providing our services to ENT physicians and administrators. If you would like to learn more about our ENT account management services, give MD Pro Solutions a call at 508-946-1665.